Frequently Asked Questions
Everything you need to know about our premium handrail solutions.
What materials are used in WPS Handrails?
We use high-grade architectural materials including 304 and 316-grade stainless steel, powder-coated aluminum, and premium hardwoods to ensure durability and aesthetic appeal for both indoor and outdoor settings.
Do you offer custom lengths for handrail systems?
Yes, we specialize in bespoke solutions. You can specify your required dimensions during the ordering process, and our team will precision-cut the rails to fit your project's exact specifications.
How long does shipping take for large architectural orders?
Standard orders typically ship within 3-5 business days. For custom-fabricated systems or oversized items, delivery generally takes 7-14 business days depending on your location and the complexity of the order.
Are your handrail kits easy to install for DIY projects?
Absolutely. All our handrail kits come with comprehensive installation guides and all necessary mounting hardware. Most systems are designed for straightforward assembly using basic household tools.
What is your return policy for custom-cut products?
While standard stock items can be returned within 30 days, please note that custom-cut or specially fabricated handrails are non-refundable unless there is a manufacturing defect or shipping damage.
Are your products compliant with building codes?
Our handrail systems are engineered to meet standard residential and commercial building codes; however, we always recommend checking with your local building authority to ensure specific regional compliance.